Returns & Exchanges

At HIYA, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your purchase isn't quite right, our simple online portal makes the exchange or refund process quick and effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print and Pack

  Download and print the prepaid shipping label provided, then securely pack your items in their original packaging to ensure they arrive safely.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup; we will notify you as soon as your return is received at our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the items, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.